General Hire Terms (Applies to All Hires)

 

a. An account must be made on our Lend Engine page. This must contain your full name, current address, telephone number and email address. By doing this and hiring an item, you are agreeing to these T&Cs.

 

b. Your personal details will be kept securely, in accordance with GDPR via Lend Engine and will only be used to contact you in relation to the item hired.

 

c. We process and store your personal data in accordance with the UK GDPR and Data Protection Act 2018. You have the right to request access to, rectification or deletion of your personal data at any time by contacting us.

 

d. All items are lent subject to availability, condition and suitability and remain the property of The MotherBorn Collective CIC. You are not permitted to sub-let the item to a third party at any time.

 

e. The MotherBorn Collective CIC accepts no responsibility for injury, loss, or damage incurred during the hire and use of any item. Use is at the borrower’s own risk. Borrowers are advised to check their own home insurance policies where applicable.

 

f. In line with the Consumer Contracts Regulations 2013, you may cancel your hire within 14 days of booking unless the hire has already begun with your consent.

 

If you require the hire agreement in an alternative format or need assistance due to a disability, please let us know – we’ll do our best to accommodate your needs.

 

If you have any questions, please email hello@motherborncollective.co.uk.

 

Payment & Late Fees

a. Loan costs are payable by Stripe via Lend Engine or a separate invoice.

 

b. If a hire is late being returned and there’s no contact from the borrower, The MotherBorn Collective CIC will take a weekly hire payment of £1 per day from the card on file with Lend Engine until contact has been made or the item is returned.

 

c. If there are no card details on file, and an item is returned late, there is a charge of £2 per day past the agreed return date until a resolution is agreed. This can be paid via bank transfer.

 

d. It is often possible to renew a loan for an additional period, with payment made by Stripe. To renew, contact MotherBorn no later than 24 hours before the return date to arrange.

 

e. Under adverse or unforeseen circumstances, fines for late returns may be reduced or waived as long as this has been fully agreed by The MotherBorn Collective CIC.

 

f. If there is no contact from the borrower within 30 days of the end of the loan, the item will be considered lost and action to recover costs, via small claims court, will be taken.

 

PLEASE NOW SCROLL TO THE SECTION(S) THAT APPLIES TO THE ITEM(S) YOU HAVE RESERVED.

 

Sling/Carrier Hire

 

Loan Charges and Duration

a. All carriers are lent subject to availability, condition and suitability.

 

b. Up to 2 carriers may be borrowed at one time. Once a carrier is returned, another loan may be made.

 

c. The standard loan cost is £25 per month or £13 for 2 weeks.

 

d. The maximum loan period is 2 months.

 

Loss or Damage

a. Lost carriers will be charged at the RRP. Lost accessories will be charged at replacement cost including postage.

 

b. Charges for damage beyond normal wear and tear will be judged case-by-case.

 

Safe Use of Carriers

a. ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY. HOWEVER, MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER. The MotherBorn Collective CIC cannot be held responsible for any accident that results in injury or death whilst the carrier is in the borrower’s possession.

 

You are aware of the following safe sling safety guidelines:

• The baby needs clear airways with no fabric or anything else blocking their mouth and nose.

• Positioning – their chin must be off their chest.

• Fall hazard – the baby is safe from falling.

• Temperature – the baby is not at risk from dehydration or overheating.

• Alert – You must be alert and responsive when your baby is in the sling.

• You will not use the sling/carrier during sport or vigorous exercise.

 

b. All carriers are provided with links instruction videos for safe use via email. If, for any reason they are not supplied, it is the borrower’s responsibility to ask for the instructions.

 

c. The borrower must read all safety, use and care instructions provided prior to using the carrier and before each use. Carriers must only be used in accordance with the manufacturer’s instructions, though where there is a choice MotherBorn may recommend particular carrying methods or positions.

 

d. We suggest that the borrower familiarises themselves with the instructions given and practices using the carrier with a doll/teddy or cushion/pillow in order to get used to the tying/fastening/adjusting methods.

 

e. Ensure that the child’s temperature is monitored when carrying.

 

f. Always ensure that the child is seated correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
 

g. If any pain is felt while using the carrier, change the carrying position or remove the carrier and contact us for help.

 

h. If during the loan period, the borrower is unsure about anything read in the instructions, or is at all concerned, please contact MotherBorn. MotherBorn can point the borrower in the direction of many resources to ensure the borrower is getting the best out of the carrier and using it safely.

 

Care of Carriers

a. Under no circumstances is it permitted to smoke or vape whilst wearing or holding the carrier. The borrower must inform MotherBorn if they are a smoker, or if there is a smoker in their home as these carriers need to be carefully laundered upon return. Smoking is known to increase the risk of SIDS for babies, and these risks have also been linked to babies being in close contact with clothing or objects contaminated with smoke particles.

 

b. MotherBorn Collective CIC cannot guarantee that there are no marks or pet hairs on the carriers loaned but ask that all carriers are kept away from pets to minimise this possibility. Any cosmetic flaws will be noted on the loan form prior to lending and the borrower will not be held responsible for these. Carriers are washed between hires.

 

c. Please DO NOT wash the carrier, though do spot clean any marks when they occur using washing up liquid and water. If you feel it is necessary that the carrier is cleaned while on loan, please contact MotherBorn for advice prior to washing.

 

d. Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (sun cream, oil, paint, pens, etc.), or anything that might damage it (scissors, velcro, keys, fire, etc.). The cost of damage beyond normal wear and tear will be the responsibility of the borrower.

 

e. All Slings are washed upon return and quarantined for 72 hours, following Covid-19 guidelines. 

 

Condition of the Carrier

a. All carriers are checked before lending to ensure that they are in good condition and working order. The borrower must check the condition of the carrier and any accessories prior to the start of the loan and must confirm on the loan form that it is in working order.

 

b. It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, stop using the carrier immediately and contact The MotherBorn Collective CIC.

 

Returning Carriers

a. Returns can be made during MotherBorn drop-in groups or sessions on or before the returns due date. If this is not possible, the carrier may be returned by post to arrive on or before the return due date with prior agreement from MotherBorn.

 

b. If agreed between parties that postal return is acceptable, the carrier is returned by post at the borrower's own cost and risk (it is advised that the borrower uses tracked 24/48 options or special delivery and retains proof of postage). 

Should a carrier be lost in the post, the borrower will be required to reimburse MotherBorn with the value of the carrier, it will be the borrower’s responsibility to recover costs from the postal service used. Please ensure sufficient time is allowed for the carrier to arrive by its return due date.

 

c. Please ensure that the carrier and any accessories are packaged appropriately – the carrier should be ‘double-bagged’ with both MotherBorn's address and the hirer's address written on both layers.

 

Breast Pump Hire

 

We have three Ardo Calypso breast pumps that we hire out for a low fee. These pumps were funded through the generosity of Cllrs Julian Brazil & Rufus Gilbert with their Councillor Locality Funds.

 

These are medical grade quality pumps as used in local hospitals. Peer Supporters and Breastfeeding Counsellors at The MotherBorn Collective CIC are not medically qualified. We can offer information and guidance regarding infant feeding and pump use, but you should always seek medical support where necessary.

 

Loan Charges and Duration

a. Initial hire cost is £20.50 – this covers a 4 week/1 month hire and a “sterile 26mm pumpset” which is yours to keep.  (Should you not require a sterile pumpset you may pay £10 per month from the outset).

 

b. If no pump set is needed: £10/month from the outset.

 

c. Renewals: £10/month as pump set is retained, up to a maximum of 3 months.

 

d. If you wish to double pump, or if you lose any parts, you may purchase an additional pumpset for £10.

 

e. If you require a different size breast shell, bigger/smaller options can be purchased for a small additional fee. Please contact us for fitting advice – hello@motherborncollective.co.uk.

 

f. If you need to keep the pump for longer, you agree to contact The MotherBorn Collective CIC at least 2 hours before the end of your hire period to request as extension. Subject to availability and any waiting lists, we will update our hire records and invoice you for the additional hire. 

 

g. Prices are reviewed annually. In the event that we increase prices while you have an item on hire you will not be expected to pay the increased rate until your current hire has elapsed, or if you renew an item then you can pay the old rate until 3 months have elapsed. If you continue to hire the same item beyond that point you will be charged the new price going forward. If you fail to renew and the item is late you will be expected to pay the new rate from the date the original hire ended.

 

Care of Pumps

a. You will not be charged for general wear or tear. However, if a pump is damaged through accident or carelessness, lost, or stolen while on hire, you will be liable for the full retail cost of replacement (including shipping costs if necessary) in addition to any fees paid/owed.

 

b. You agree to keep the pump clean using antibacterial cleaning products. Please remember that it is an electrical item and only use appropriate methods.

 

Loss or Damage

a. Lost breast pumps will be charged at the RRP. Lost accessories will be charged at replacement cost including postage.

 

b. Charges for damage beyond normal wear and tear will be judged case-by-case.

 

Returning Pumps

a. Returns can be made during MotherBorn drop-in groups or sessions on or before the returns due date. You will be sent a reminder of this date with plenty of notice.

 

b. You are not able to return the breast pumps by post

 

c. Please retain the pumpset(s) – these are yours to keep and do not need to be returned to us. Handles to enable their use as hand-held pumps can be purchased from Ardo online or through Amazon. 

 

TENS Machine Hire

​

Loan Charges and Duration

a. Initial hire cost is £18 – this covers a 7 week hire and a “sterile electrode pack” which is yours to keep.  

 

b. Only the person named on the Lend Engine account may use the machine.

 

c. MotherBorn does not guarantee success of TENS during labour.

 

d. Non-use of the hired TENS machine is entirely at the discretion of the borrower and no refund will apply.

 

Safe Use of TENS Machines

a. TENS machines must not be used by anyone fitted with a cardiac pacemaker, who has a heart disease or suffers from epilepsy. If you have any concern whatsoever consult your medical advisor prior to use.

 

b. TENS must not be used before 37 weeks of pregnancy.

 

c. TENS machines are fully tested prior to collection. However, the liability of MotherBorn shall not exceed the hire charge. Faulty machines will exchanged for a fully working replacement free of charge, where available. In the event of no available machines, a full refund will be provided.

d. The borrower should check the contents of the hire pack upon receipt and familiarise themselves with the TENS machine and the instructions. The borrower must advise MotherBorn of any problems whatsoever immediately. MotherBorn accepts no responsibility where the borrower fails to do so and renders it impossible for MotherBorn to take any corrective action.

 

Care of TENS Machines

a. You will not be charged for general wear or tear. However, if a TENS machine is damaged through accident or carelessness, lost, or stolen while on hire, you will be liable for the full retail cost of replacement (including shipping costs if necessary) in addition to any fees paid/owed.

 

b. You agree to keep the TENS machine clean using antibacterial cleaning products. Please remember that it is an electrical item and only use appropriate methods.

 

Loss or Damage

a. Lost breast TENS machines will be charged at the RRP. Lost accessories will be charged at replacement cost including postage.

 

b. Charges for damage beyond normal wear and tear will be judged case-by-case.

 

Returning TENS Machines

a. Returns can be made during MotherBorn drop-in groups or sessions on or before the returns due date. You will be sent a reminder of this date with plenty of notice.

 

b. You are not able to return the TENS machines by post.

 

c. Please retain the electrodes and batteries – these are yours to keep and do not need to be returned to us. 

 

Terms and Conditions last revised and prices reviewed April 2025. Prices last reviewed April 2025.